Complaints and Suggestions
1. Overview
Welcome to the Complaints and Suggestions module of our system. This page is designed to streamline the process of handling feedback from parents, ensuring that all concerns and suggestions are addressed efficiently. Here, you can view, respond to, and manage the status of complaints and suggestions submitted by parents.
2. Accessing Complaints and Suggestions Module
2.1 Login:
Use your credentials to log in to the system.2.2. Navigate:
Once logged in, click on the “Complaints and Suggestion” icon which is located at the sidebar.
3. Main Interface
The Complaints and Suggestions page displays a list of all submitted complaints and suggestions. The list includes columns for:
Title: Title of the Complaint or Suggestion
Status: Current status (Pending, Closed).
Detail: The icon for viewing the detail of complaint or suggestion. By clicking on this
icon users can view the detail of the complaint.
There is also an option of Action by which user can change the status of the complaint from pending to closed or closed to pending.
4. Viewing Details of Complaints
Click on the Details button next to the relevant complaint to view more information. The complaint detail page includes: The title of the complaint, Complete description of complaint, Any additional comments provided by the parent and history of responses, as shown in following:
5. Responding to Complaints
Users can respond to any complaint by writing in enter remarks field and the remark will also show in history. After entering remarks just Click on the submit button and remarks will be send to parent.
